Terms

These terms apply when you ask Arcta Group for a quote or a service in the United Arab Emirates. They are the working terms of an enquiry. A signed annual plan or a written quote replaces them where the two differ.

Quotes

Quotes are free and itemised. They are an offer for the scope described, not a confirmation that work has started. Work proceeds when you accept the quote. Prices are in AED unless a quote says otherwise. We accept cash, credit card, bank transfer.

Access and the property

You arrange access and tell us about anything we need to know to work safely. Technicians will treat the property with care. If a job turns out to be larger than the quote — for example damage beyond a minor repair — we stop and requote rather than expanding the visit quietly.

Documentation

Visits include photographs and a written note of the work. Those records are for you, your landlord or your manager. They are a description of what was done, not a warranty beyond the scope that was agreed.

Timing

We aim to reply via WhatsApp within the hour, and emergency support is available 24/7. Those are service standards, not a guarantee that a technician will be inside every property within a fixed number of minutes, unless a contract specifically says so. Annual plans include 60-minute priority callouts for contract holders.

Law

These terms are governed by the laws of the United Arab Emirates, as they apply in Dubai. Questions: info@arctagroup.ae.